Job Description
Join our award-winning team as a DMV Customer Service Representative in Riverside, CA! Be the face of public service by helping residents navigate vehicle registration, driver's licensing, and state compliance with professionalism and care. We offer competitive pay, comprehensive benefits, and career growth opportunities in a dynamic government environment. If you thrive in customer-facing roles and want to make a tangible impact in your community, apply today!
Responsibilities
- Provide exceptional in-person, phone, and digital customer support for DMV transactions
- Process vehicle registrations, driver's licenses, ID cards, and title transfers
- Explain complex state regulations and compliance requirements clearly
- Utilize DMV-specific software to maintain accurate records and databases
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with cross-functional teams to improve service delivery
- Uphold strict confidentiality and security protocols for sensitive data
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency in Microsoft Office and data entry systems
- Strong verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced settings while maintaining accuracy
- Knowledge of California DMV regulations highly desirable
- Bilingual (Spanish) proficiency strongly preferred