Job Description
Are you a people-person looking for a stable and rewarding career in public service?
We are seeking a dedicated DMV Customer Service Representative to join our team in Colorado Springs. In this pivotal role, you will be the first point of contact for thousands of residents, ensuring they receive accurate information and efficient service regarding driver's licenses, vehicle registrations, and titling. If you thrive in a fast-paced environment and want to make a difference in your community, we want to hear from you.
Why Join Us?
- Competitive salary with comprehensive benefits package.
- Stable employment with the State of Colorado.
- Opportunities for professional growth and advancement.
Responsibilities
- Greet and assist customers with a smile, managing wait times and queue flow effectively.
- Process license renewals, vehicle registrations, and title transfers with high accuracy and speed.
- Handle cash, check, and credit card payments while balancing the cash drawer daily according to strict audit protocols.
- Answer high-volume phone inquiries regarding office hours, document requirements, and status checks.
- Maintain and update customer records in the DMV database with strict attention to detail to ensure data integrity.
- Collaborate with team members to streamline service processes and improve customer satisfaction scores.
- Assist in training new staff members on DMV procedures and software systems.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of customer service or administrative experience preferred.
- Proficient in Microsoft Office Suite (Word, Excel) and basic computer navigation.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Ability to stand for extended periods and lift up to 25 lbs when necessary.
- Must possess a valid driver's license and a clean driving record.