Job Description
Join Our Team at Lubbock Driver Services
We are seeking a dedicated and professional DMV Customer Service Representative to join our growing team in Lubbock, TX. In this pivotal role, you will be the face of our agency, ensuring a seamless and positive experience for every visitor. We offer a supportive work environment with opportunities for growth and a culture that values efficiency and customer satisfaction.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Comprehensive benefits package
- Hybrid work culture with flexible scheduling
- Training and career advancement opportunities
At Lubbock Driver Services, we are committed to excellence in public service. If you have a passion for helping others and possess the skills to manage high-volume transactions, we want to hear from you.
Responsibilities
- Greet and assist customers with vehicle registration, driver's license renewals, and title transfers in a professional and timely manner.
- Process payments accurately and maintain precise records of all transactions.
- Answer incoming phone calls and resolve customer inquiries regarding DPS requirements and office procedures.
- Operate DMV-specific computer systems to update customer information and issue credentials.
- Handle confidential documents with strict adherence to privacy and data security protocols.
- Assist in organizing the lobby to ensure an efficient flow of traffic during peak hours.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, government operations, or the automotive industry is highly desirable.
- Strong verbal and written communication skills with the ability to interact effectively with diverse populations.
- Proficiency in Microsoft Office Suite and ability to learn proprietary database software quickly.
- Ability to pass a criminal background check and drug screening.
- Detail-oriented with a focus on accuracy and compliance.