Job Description
Are you a dedicated professional seeking a meaningful career in public service? The St. Petersburg Department of Motor Vehicles is currently seeking a highly motivated DMV Customer Service Representative to join our award-winning team. In this pivotal role, you will serve as the face of the agency, ensuring that every resident receives accurate information, efficient service, and a positive experience regarding their motor vehicle operations.
We are looking for individuals who possess a strong commitment to public service, exceptional problem-solving skills, and the ability to thrive in a fast-paced, high-volume environment.
Responsibilities
- Provide exceptional customer service by assisting individuals with driver's license renewals, vehicle registrations, and title transfers.
- Process various payment methods accurately, including cash, checks, and credit/debit cards, while maintaining strict adherence to cash handling protocols.
- Answer incoming phone calls and address inquiries regarding traffic citations, vehicle history reports, and appointment scheduling.
- Maintain and update customer records in the Department’s database with meticulous attention to detail.
- Resolve complex customer complaints and issues efficiently, escalating matters to supervisors when necessary to ensure a satisfactory resolution.
- Assist in training new staff members on department procedures and software systems.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a customer service or government-facing role is preferred.
- Strong interpersonal and verbal communication skills with the ability to explain complex regulations clearly to the public.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new database systems quickly.
- Ability to work a flexible schedule, including weekends and occasional overtime, as required by agency needs.
- Must possess a valid driver's license and a clean driving record.