Job Description
Join our dynamic team at Baltimore Motor Vehicle Services and become the face of our agency! We're seeking passionate customer service professionals to assist Maryland residents with DMV transactions, registrations, and licensing needs. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a direct impact in your community. Apply today and start your rewarding career in public service!
Responsibilities
- Provide exceptional customer service in-person, via phone, and email for DMV-related inquiries
- Process vehicle registrations, title transfers, and driver license applications
- Explain complex regulations and procedures clearly to diverse clientele
- Utilize state systems to verify documentation and process transactions accurately
- Resolve customer concerns with empathy and professionalism
- Maintain organized records of all interactions and transactions
- Collaborate with team members to improve service efficiency
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to handle sensitive information with discretion
- Basic computer proficiency and data entry skills
- Ability to work in a fast-paced environment
- Valid Maryland driver's license required
- Bi-lingual (English/Spanish) candidates strongly encouraged