Job Description
Join California's premier public service team as a DMV Customer Service Representative in Stockton! This is your opportunity to serve your community while building a rewarding career with state benefits. We're seeking passionate individuals who thrive in fast-paced environments and want to make a tangible impact on Californians' daily lives. Enjoy comprehensive training, career advancement pathways, and a supportive team culture that values integrity and excellence.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide clear guidance on DMV regulations and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Utilize DMV systems to verify applicant eligibility and process transactions
- Maintain accurate records and ensure compliance with state policies
- Collaborate with team members to streamline service delivery
- Identify process improvement opportunities for enhanced customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience
- Proficiency in computer systems and data entry
- Strong communication skills in English (bilingual Spanish highly valued)
- Ability to handle sensitive information with confidentiality
- Valid California driver's license required
- Ability to work flexible hours including weekends
- Pass background check and fingerprinting