Job Description
Join the Massachusetts Registry of Motor Vehicles as a Customer Service Representative and become the face of public service excellence in Boston. We're seeking dedicated professionals to deliver exceptional service to residents navigating vehicle registrations, license renewals, and title transfers. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact in your community.
Responsibilities
- Process DMV transactions including registrations, license renewals, and title applications with 100% accuracy
- Provide clear guidance on state regulations, fees, and documentation requirements
- Resolve complex customer inquiries through multi-channel support (in-person, phone, online)
- Maintain organized digital and physical records of all customer interactions
- Collaborate with team members to streamline service delivery and reduce wait times
- Utilize specialized DMV software systems for real-time processing
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency in Microsoft Office Suite and database management
- Exceptional communication skills with multilingual abilities highly valued
- Ability to remain composed under pressure during peak service hours
- Valid Massachusetts driver's license required
- Background clearance and fingerprinting mandatory