Job Description
Join the New Jersey Motor Vehicle Commission as a Customer Service Representative in Jersey City! Be the first point of contact for residents navigating DMV services, delivering exceptional support with professionalism and efficiency. Enjoy competitive benefits, career growth opportunities, and the chance to serve your community in a vital public service role.
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in state databases
- Collaborate with team members to streamline service delivery
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Strong communication and conflict resolution skills
- Ability to handle confidential information with discretion
- Valid New Jersey driver's license required
- Bilingual (English/Spanish) candidates strongly preferred