Job Description
Are you a detail-oriented professional looking for a stable, rewarding career in public service?
We are currently seeking a highly motivated DMV Customer Service Representative to join our team in Orlando, FL. In this direct hire role, you will be the face of our operations, assisting the community with essential vehicle and licensing services. If you thrive in a fast-paced environment and excel at solving problems for the public, we want to hear from you.
Why Join Us?
- Direct Hire Opportunity: Long-term stability and career growth.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Location: Conveniently located in downtown Orlando.
Responsibilities
- Greet and Assist: Welcome visitors and provide professional guidance on DMV procedures, license renewals, vehicle registrations, and title transfers.
- Transaction Processing: Accurately input data and process payments using our state-of-the-art automated systems.
- Issue Resolution: Listen actively to customer concerns and resolve issues efficiently while maintaining a positive demeanor.
- Record Keeping: Maintain accurate, up-to-date records of all transactions and customer interactions in compliance with state regulations.
- Multi-tasking: Manage high volumes of inquiries and tasks simultaneously in a busy, fast-paced service center environment.
- Compliance: Ensure all services are performed in accordance with federal and state safety and legal standards.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Minimum of 1-2 years of customer service or administrative experience preferred.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel) and ability to learn proprietary software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex information simply.
- Attention to Detail: Strong ability to focus on accuracy in data entry and transaction processing.
- Stress Management: Ability to remain calm and professional under pressure and during peak hours.
- Availability: Ability to work flexible hours, including occasional weekends or overtime.