Job Description
Are you a people person with a knack for organization? The Omaha Department of Motor Vehicles is looking for a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for the public, ensuring a smooth and efficient experience for every visitor. We offer a stable work environment, competitive benefits, and the opportunity to serve your community.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Retirement plan with employer matching.
- Paid time off and holiday leave.
- Professional growth and training opportunities.
We are seeking an individual who can handle high-volume inquiries with patience and professionalism. If you have a background in public service or customer relations and are looking for a rewarding career in Nebraska, we want to hear from you.
Responsibilities
- Greet and assist visitors in a professional, courteous, and timely manner.
- Process vehicle registrations, license renewals, and title transfers accurately.
- Answer multi-line phones and resolve customer inquiries regarding DMV policies and procedures.
- Handle cash, credit cards, and checks with strict adherence to cash-handling policies.
- Maintain accurate records of transactions and update customer information in the database.
- Assist in resolving customer complaints and escalations to ensure high satisfaction rates.
- Perform light data entry and prepare daily reports for management.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, public administration, or retail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to operate standard office equipment and computer systems.
- Must be able to pass a background check and drug screening.
- Ability to stand for extended periods and lift up to 25 lbs.