Job Description
Are you looking for a stable, rewarding career in public service? We are seeking a dedicated DMV Customer Service Representative to join our Orlando team. In this Direct Hire role, you will be the face of our agency, helping the community with essential services while maintaining a professional and welcoming environment.
Why Join Us?
We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement within the state government sector.
Responsibilities
- Greet and assist customers with license renewals, vehicle registrations, and title transfers efficiently.
- Process payments accurately using the DMV Point of Sale (POS) system and cash handling protocols.
- Verify driver's licenses and vehicle documentation to ensure strict compliance with state regulations.
- Maintain a high standard of customer satisfaction by resolving inquiries and de-escalating conflicts professionally.
- Perform data entry tasks and maintain accurate records of transactions and customer interactions.
- Direct customers to appropriate service windows and educate them on available online alternatives.
- Collaborate with team members to ensure smooth daily operations and workflow efficiency.
Qualifications
- High School Diploma or GED is required; Associate's degree preferred.
- Previous experience in customer service or a government agency (DMV/DMV) is highly desirable.
- Strong verbal and written communication skills with a focus on public relations.
- Ability to work accurately under pressure and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Valid Driver's License is mandatory.