Job Description
We are actively seeking highly motivated individuals to join our team as DMV Customer Service Representatives in Durham, North Carolina. As a vital part of the State of North Carolina's operations, you will play a crucial role in serving the public and ensuring the smooth processing of essential motor vehicle transactions. If you are looking for a stable, rewarding career in customer service with government benefits, this is the opportunity for you.
What You Will Do:
- Process driver's license renewals, replacements, and original applications with high accuracy.
- Assist customers with vehicle registrations, titles, and titling transfers.
- Manage high-volume phone inquiries and direct walk-in traffic efficiently.
- Maintain precise digital and physical records of all customer transactions.
- Verify documentation for compliance with state motor vehicle laws and regulations.
- Resolve customer complaints and issues with patience and professionalism.
Join us today and become a key member of our mission to serve the community.
Responsibilities
- Process driver's license renewals, replacements, and original applications with high accuracy.
- Assist customers with vehicle registrations, titles, and titling transfers.
- Manage high-volume phone inquiries and direct walk-in traffic efficiently.
- Maintain precise digital and physical records of all customer transactions.
- Verify documentation for compliance with state motor vehicle laws and regulations.
- Resolve customer complaints and issues with patience and professionalism.
- Collaborate with team members to optimize workflow and reduce wait times.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, administrative support, or government operations is strongly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel) and standard computer applications.
- Excellent verbal and written communication skills.
- Ability to work under pressure in a fast-paced, high-volume environment.
- Strong attention to detail and data entry accuracy.
- Must pass a background check and drug screening.