Job Description
Are you looking for a stable career with a purpose? The Indiana Department of Motor Vehicles is currently seeking a dedicated and professional Customer Service Representative to join our team in Fort Wayne, IN. In this role, you will serve as the first point of contact for the public, assisting them with vehicle registration, license renewals, and other essential services.
We offer a competitive salary, comprehensive benefits package, and a supportive work environment. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Greet and assist customers in person, by phone, and via email with a professional and courteous demeanor.
- Process DMV transactions including license renewals, vehicle registrations, title transfers, and address changes.
- Verify documents and ensure all necessary information is accurate and complete.
- Accept payments via cash, check, credit card, or electronic transfer and accurately record transactions.
- Answer general inquiries regarding DMV procedures, wait times, and office hours.
- Maintain accurate records and data entry in our internal computer systems.
- Assist in maintaining a clean and organized office environment.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or government administration is preferred.
- Strong computer proficiency, including Microsoft Office Suite (Word, Excel).
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and the ability to handle sensitive information with confidentiality.
- Valid driver’s license may be required depending on specific office location.