Job Description
Are you passionate about public service and helping the community navigate complex government processes? We are seeking a dedicated DMV Customer Service Representative to join our team in Durham, North Carolina.
As a key member of our service team, you will be the face of the DMV, ensuring our customers receive accurate information and efficient service. If you possess a patient demeanor, strong organizational skills, and a desire to make a difference in your local community, we want to hear from you.
Why Join Us?
- Stable employment with a respected government agency.
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and training.
Responsibilities
- Greet and assist customers with a wide range of DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Answer incoming phone calls and inquiries regarding DMV policies, fees, and wait times.
- Process payments accurately using the state’s financial software and handle cash, credit, and checks.
- Maintain a clean, organized, and welcoming reception area to ensure a positive customer experience.
- Resolve customer complaints and escalate complex issues to supervisors or specialists when necessary.
- Verify documents for accuracy and completeness to prevent processing errors.
- Assist in training new staff members on standard operating procedures and software systems.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of customer service experience in a fast-paced office environment.
- Basic computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with the ability to explain complex rules simply.
- Attention to detail and the ability to work efficiently under time pressure.
- Must pass a background check and drug screening as a condition of employment.
- Ability to stand for extended periods and lift up to 25 lbs.