Job Description
Join our elite team at the New York State DMV in Buffalo! We're seeking dedicated Customer Service Representatives to assist residents with driver licensing, vehicle registration, and related services. Full equipment provided – including ergonomic workstations, dual monitors, and specialized software – ensuring you deliver exceptional service. Enjoy comprehensive benefits, paid training, and a supportive team environment. Make a difference in your community while advancing your career in public service.
Responsibilities
- Process driver license applications, renewals, and vehicle registrations accurately
- Provide detailed guidance on DMV regulations and documentation requirements
- Operate specialized DMV software with provided equipment
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain strict confidentiality of personal and financial data
- Collaborate with cross-functional teams to resolve complex cases
- Participate in continuous training on updated procedures and technologies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience
- Proficiency with computer systems and office software
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- New York State residency required
- Valid driver's license preferred
- Ability to pass background check and drug screening