Job Description
Are you a people person with a passion for public service? Wichita Motor Vehicle Services is seeking a dedicated and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for thousands of residents, helping them navigate motor vehicle processes efficiently and accurately.
We pride ourselves on being an equal opportunity employer and offer a competitive benefits package. Best of all, we provide all necessary equipment—from uniforms to state-of-the-art scanning gear—so you can focus on serving the community.
Join us in making a difference in Wichita today!
Responsibilities
- Customer Interaction: Greet and assist customers with a professional and welcoming demeanor, ensuring a positive first impression.
- Service Processing: Accurately process motor vehicle registrations, license renewals, title transfers, and plate replacements.
- Equipment Operation: Utilize provided scanning equipment and DMV software systems to input data and verify documents.
- Inquiry Resolution: Address customer questions and resolve complaints regarding fees, documentation, and processing times.
- Compliance: Ensure all transactions comply with state regulations and verify the validity of submitted paperwork.
- Queue Management: Maintain an organized workflow to minimize wait times and ensure efficient customer flow.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred; experience with motor vehicles or government services is a plus.
- Skills: Strong verbal and written communication skills with the ability to explain complex processes clearly.
- Computer Literacy: Basic to intermediate proficiency with computer systems and data entry.
- Physical Demands: Ability to stand for extended periods and lift up to 25 lbs as needed.
- Availability: Must be available to work full-time hours, including potential weekends or holidays as required by departmental needs.