Job Description
Join our award-winning team at the Texas Department of Motor Vehicles as a Senior Customer Service Representative. We're seeking dynamic professionals to deliver exceptional service to Fort Worth residents navigating DMV processes. Enjoy competitive benefits, professional development opportunities, and a supportive work environment in one of Texas' fastest-growing cities.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- Generous PTO and retirement plans
- Tuition reimbursement for career advancement
- Recognition programs for outstanding performance
Responsibilities
- Process complex driver's licenses, vehicle registrations, and title applications with 99% accuracy
- Resolve escalated customer inquiries regarding DMV regulations and documentation
- Train and mentor junior representatives on service protocols and system navigation
- Collaborate with law enforcement agencies on compliance verification cases
- Implement process improvements to reduce average wait times by 15%
- Maintain secure handling of sensitive personal and financial information
- Generate monthly performance reports using CRM analytics tools
Qualifications
- Minimum 3 years of customer service experience in government or regulated industries
- Proficiency in Texas DMV systems (TxTDS and DPS databases)
- Ability to speak Spanish fluently (written and verbal)
- Expert knowledge of Texas transportation codes and regulations
- Experience with conflict resolution in high-stress environments
- Valid Texas Class C driver's license with clean record
- Associate's degree in Public Administration or related field preferred