Job Description
Are you a dedicated professional seeking a stable career in public service?
We are currently recruiting Customer Service Representatives for the Department of Motor Vehicles (DMV) in Anaheim, California. In this role, you will be the first point of contact for thousands of community members, helping them navigate essential government services. We are looking for individuals who are patient, detail-oriented, and ready to make a positive impact.
Why Join Us?
- Equipment Provided: We supply all necessary technology, including laptops, badges, and peripherals. No need to purchase your own gear.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Growth Opportunities: Potential for permanent placement and career advancement within the state government sector.
- Modern Work Environment: Work in a professional, air-conditioned facility in the heart of Orange County.
Responsibilities
- Greet and assist walk-in customers and phone callers with license renewals, vehicle registrations, and identification processing.
- Answer complex inquiries regarding DMV policies, fees, and vehicle titling requirements.
- Accurately input and verify sensitive customer data into state databases and computer systems with high attention to detail.
- Resolve customer complaints and escalate critical issues to supervisors to ensure satisfaction.
- Manage high-volume queues efficiently while maintaining a professional and welcoming demeanor.
- Assist with administrative tasks, including document preparation, photocopying, and filing.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience in a fast-paced environment is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Ability to work independently and collaboratively within a team structure.
- Must be able to pass a background check and drug screen.