Job Description
Are you looking for a stable career in public service? Wichita State Services is currently hiring a dedicated DMV Customer Service Representative to join our team in Wichita, Kansas. We are committed to providing exceptional service to our community and are pleased to offer a position where all necessary equipment is provided to ensure you have the tools you need to succeed.
In this role, you will serve as the face of our organization, assisting the public with a variety of motor vehicle transactions. Whether it's renewing a license, registering a vehicle, or answering complex inquiries, you will play a vital role in keeping the community moving safely. Join us in making a difference while enjoying a competitive salary and comprehensive benefits package.
Responsibilities
- Assist customers with vehicle registration renewals, license plate applications, and title transfers in a timely and accurate manner.
- Process incoming phone calls, emails, and in-person inquiries regarding DMV policies, fees, and procedures.
- Verify personal identification and documentation to ensure compliance with state regulations and fraud prevention protocols.
- Operate office equipment and computer systems to maintain up-to-date customer records and generate official forms.
- Resolve customer complaints and escalations with patience and professionalism, ensuring high satisfaction levels.
- Collaborate with the administrative team to streamline processes and improve overall office efficiency.
- Keep the front desk and waiting area organized and welcoming for all visitors.
Qualifications
- High school diploma or equivalent required; prior experience in customer service or administrative support is preferred.
- Strong verbal and written communication skills with the ability to explain complex regulations clearly to the public.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Detail-oriented approach with the ability to handle sensitive data with strict confidentiality.
- Ability to work in a fast-paced environment and manage high volumes of customer traffic.
- Valid driver's license is preferred.