Job Description
Are you looking for a rewarding career in public service with a company that values your time? Nebraska DMV Operations is currently hiring dedicated DMV Customer Service Representatives in Lincoln, NE. We are looking for individuals who want to make a tangible difference in their community while enjoying a work-life balance. Our branches offer flexible hours, competitive pay, and a supportive team environment. If you have a knack for problem-solving and enjoy helping people navigate essential services, we want to hear from you.
Responsibilities
- Greet and assist customers with DMV inquiries, license renewals, and vehicle registrations in a professional and efficient manner.
- Process payments accurately using Point of Sale (POS) systems and reconcile daily transactions.
- Verify documents for compliance with state regulations, DMV policies, and federal guidelines.
- Answer high-volume phone calls and direct inquiries to the appropriate departments or staff members.
- Maintain a clean, organized, and welcoming service environment for all visitors.
- Update and maintain accurate customer records in internal databases with a high degree of attention to detail.
- Assist with special projects and administrative duties as needed to support branch operations.
Qualifications
- High school diploma or GED equivalent required; associate degree or relevant coursework is a plus.
- Previous experience in customer service, retail, or government services is preferred.
- Strong computer literacy and typing skills (minimum 35 WPM) for data entry.
- Excellent verbal and written communication skills with a polite and patient demeanor.
- Ability to stand for extended periods and lift up to 25 lbs occasionally.
- Valid driver's license is often required for DMV roles.