Job Description
Are you a people person with a knack for problem-solving? We are currently seeking a dedicated and detail-oriented DMV Customer Service Representative to join our dynamic team in Denver. If you are looking for a stable role with flexible hours and the opportunity to serve your community, we want to hear from you.
Our team prides itself on providing exceptional service to motorists and residents. You will be the face of our agency, assisting customers with licensing, registrations, and vehicle services. We offer a supportive work environment, comprehensive training, and competitive benefits for eligible employees.
Responsibilities
- Greet and assist customers in person and via phone with a friendly, professional demeanor.
- Process driver license applications, renewals, and vehicle registrations accurately and efficiently.
- Answer general inquiries regarding DMV procedures, fees, and wait times.
- Handle cash, credit, and debit transactions with strict adherence to cash-handling policies.
- Manage and update customer records and database information with high attention to detail.
- Maintain a clean, organized, and welcoming reception area for all visitors.
- Collaborate with team members to ensure optimal queue flow and customer satisfaction.
Qualifications
- High school diploma or GED required; post-secondary education in business or public administration is a plus.
- Previous experience in customer service, administrative support, or the public sector is highly preferred.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining accuracy under pressure.
- Basic computer proficiency and experience with data entry systems.
- Valid driver's license and a clean driving record.