Job Description
Are you a people-person looking for a stable career in public service? The Stockton Department of Motor Vehicles is currently seeking dedicated Customer Service Representatives to join our dynamic team. We offer a supportive work environment, competitive pay, and flexible hours designed to help you achieve a healthy work-life balance.
In this role, you will be the face of the DMV, assisting thousands of Stockton residents with their licensing, registration, and vehicle-related inquiries. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly wage ranging from $18.00 to $25.00.
- Flexible scheduling options to accommodate your lifestyle.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Opportunities for professional growth and advancement within the state system.
Responsibilities
- Greet and assist customers with a friendly, professional demeanor, ensuring a positive experience.
- Process vehicle registrations, title transfers, and license renewals efficiently and accurately.
- Verify identity documents and ensure compliance with all state regulations and security protocols.
- Answer phone inquiries and resolve customer complaints with patience and empathy.
- Maintain accurate records of transactions and assist with data entry tasks.
- Assist customers with knowledge tests and road skills evaluations when applicable.
- Keep workstations organized and adhere to safety standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a fast-paced environment is preferred.
- Strong computer literacy and ability to navigate complex software systems.
- Excellent verbal and written communication skills.
- Ability to work in a standing position for extended periods and handle high-volume traffic.
- Must be able to pass a background check and obtain a suitable fingerprint clearance.