Job Description
Are you a people-oriented professional looking for a rewarding role in public service? San Jose Municipal Services is seeking a detail-oriented DMV Customer Service Representative to join our dynamic team. In this role, you will be the face of our agency, helping residents navigate DMV processes with ease and efficiency.
We offer a supportive work environment and the flexible hours you need to maintain a healthy work-life balance. If you are ready to make a difference in your community, apply today!
Responsibilities
- Greet and assist customers with a smile, providing information regarding DMV services, license renewals, and vehicle registrations.
- Process transactions accurately and efficiently, including payments, documentation, and data entry.
- Answer incoming phone calls and resolve inquiries regarding appointment scheduling and status updates.
- Verify customer eligibility and guide them through the appropriate forms and procedures.
- Maintain a clean and organized workspace, ensuring compliance with all agency safety and sanitation protocols.
- Collaborate with team members to improve service delivery and resolve complex customer issues.
- Stay updated on current DMV policies, regulations, and procedural changes.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, retail, or government services is highly desirable.
- Excellent verbal and written communication skills with a focus on clarity and patience.
- Strong computer proficiency, including typing speed and ability to learn new software quickly.
- Ability to handle confidential information with the utmost discretion.
- Flexibility to work varying shifts, including weekends and holidays, as required.
- Valid driver's license and reliable transportation.