Job Description
Are you ready to launch a stable and rewarding career in public service? Baltimore Workforce Solutions is currently seeking dedicated DMV Customer Service Representatives for a high-traffic government facility in Baltimore, MD.
We offer a comprehensive paid training program designed to equip you with the skills necessary to excel in a fast-paced, customer-centric environment. Whether you are entering the workforce for the first time or looking to transition into a government sector role, this is your opportunity to grow with a leading organization.
Why Join Us?
- Paid Training: We invest in you. Learn the ins and outs of motor vehicle operations before you start.
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on experience.
- Job Security: Work with a stable, government-affiliated department.
Role Overview:
As a DMV Customer Service Representative, you will serve as the face of our organization, assisting residents with licensing, registrations, and administrative inquiries. You will work in a modern, collaborative environment that values accuracy and customer satisfaction.
Responsibilities
- Greet and assist customers in a professional, courteous, and timely manner at the service counter.
- Process motor vehicle registrations, title transfers, and license renewals accurately using proprietary software.
- Answer high-volume phone inquiries and route calls to appropriate departments efficiently.
- Verify customer documentation and ensure all data entry is error-free.
- Maintain a clean and organized workspace, adhering to all safety and security protocols.
- Handle confidential information with the highest level of integrity.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for our paid training program.
- Strong typing skills and basic computer proficiency (Windows and Office Suite).
- Excellent verbal and written communication skills.
- The ability to stand for extended periods and work in a fast-paced environment.
- Must be a detail-oriented individual with strong problem-solving abilities.