Job Description
Are you a dedicated professional seeking a stable career in public service? We are currently hiring a DMV Customer Service Representative to join our team in Fort Wayne, Indiana.
As a key member of the Motor Vehicle Division, you will serve the public with integrity and efficiency. We are proud to offer a comprehensive benefits package, including uniforms, badges, and all necessary office equipment provided upon hire—no out-of-pocket costs required for your work gear.
If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Greet and Assist: Provide exceptional customer service to the public, answering inquiries regarding vehicle registration, driver's licenses, and title transfers.
- Process Transactions: Accurately process payments, update vehicle records, and issue official documents.
- Problem Resolution: Address and resolve customer complaints or complex issues with patience and professionalism.
- Operational Support: Assist with data entry, filing, and maintaining a clean, organized work environment.
- Compliance: Adhere to all state and federal regulations and internal department policies.
- Equipment Management: Utilize provided DMV-issued equipment, including computer terminals and cash handling systems.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred; experience in a government or DMV setting is a plus.
- Skills: Strong verbal communication skills and the ability to interact courteously with diverse populations.
- Computer Literacy: Proficiency in basic computer operations and data entry (Microsoft Office Suite experience is a plus).
- Reliability: Ability to pass a background check and drug screening.
- Age: Must be at least 18 years old.