Job Description
Are you looking for a stable career with a vital public service organization? The Texas Department of Public Safety is seeking a dedicated DMV Customer Service Representative to join our team in Fort Worth, TX. In this pivotal role, you will serve as the face of the agency, ensuring that thousands of drivers receive accurate information and efficient service regarding vehicle registration and driver's licenses.
We offer a comprehensive benefits package, a supportive work environment, and the opportunity to make a tangible difference in your community. If you possess strong interpersonal skills and a commitment to public service, we want to hear from you.
Responsibilities
- Greet and assist customers with a friendly demeanor, answering inquiries regarding licensing, registration, and vehicle titles.
- Process various transactions accurately, including license renewals, vehicle registrations, and address changes.
- Handle cash, checks, and credit/debit card payments with strict adherence to financial accountability procedures.
- Operate office equipment, including scanners, printers, and computer systems, to maintain accurate digital records.
- Resolve customer complaints and concerns efficiently while maintaining a professional and patient demeanor.
- Ensure the lobby and service counters are organized, clean, and welcoming to the public.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, administrative support, or a government agency is highly preferred.
- Strong attention to detail and the ability to maintain high levels of accuracy during data entry.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to stand for extended periods and work in a fast-paced, high-volume environment.
- Excellent verbal and written communication skills.
- Ability to pass a background check and drug screen.