Job Description
Are you a dedicated professional looking to serve the community?
We are seeking a highly motivated DMV Customer Service Representative to join our team in Irvine, CA. In this pivotal role, you will be the first point of contact for thousands of Californians, ensuring they receive accurate information and efficient service regarding their vehicle and driver needs.
Our organization is committed to excellence in public service, and we are looking for individuals who possess patience, integrity, and a passion for helping others.
Responsibilities
- Customer Assistance: Greet and assist walk-in and online customers with license renewals, vehicle registration, and title transfers.
- Transaction Processing: Accurately process payments, verify documentation, and input data into state databases.
- Regulatory Compliance: Ensure all transactions adhere to state laws and agency policies.
- Record Keeping: Maintain organized and accurate records of daily transactions and customer inquiries.
- Problem Resolution: Address and resolve customer concerns efficiently and professionally.
- Administrative Support: Perform clerical duties such as filing, answering phones, and preparing reports.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred; experience in government or DMV settings is a plus.
- Skills: Strong typing skills (45+ WPM) and proficiency with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills; ability to explain complex procedures clearly.
- Work Ethic: Ability to work under pressure in a fast-paced environment and handle high volumes of inquiries.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.