Job Description
Are you a dedicated professional looking for a stable career in public service? The Texas Department of Public Safety (DPS) is currently hiring Customer Service Representatives for our Fort Worth location. In this role, you will serve as the first point of contact for thousands of Texas residents, ensuring they receive efficient and courteous assistance with their motor vehicle and driver license needs.
We pride ourselves on our commitment to community service and accuracy. If you have a strong work ethic, excellent communication skills, and a desire to help others, we want to hear from you!
Responsibilities
- Customer Assistance: Greet and assist customers in person and via phone, providing accurate information regarding DMV services, license renewals, and vehicle registrations.
- Transaction Processing: Process DMV transactions, including license issuance, title transfers, and vehicle registration renewals, ensuring all data is entered correctly.
- Queue Management: Maintain order in the waiting area, manage appointment schedules, and ensure an efficient flow of customers through the service counters.
- Record Keeping: Maintain accurate and confidential records of customer interactions and transactions in the departmental database.
- Problem Resolution: Handle customer inquiries and complaints professionally, escalating complex issues to supervisors when necessary.
- Compliance: Adhere to all state and departmental policies, procedures, and security protocols.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous experience in customer service, banking, or a government office setting is preferred.
- Skills: Strong computer literacy with the ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills in English; bilingual skills are a plus.
- Character: Must pass a background check and drug screening.
- Professionalism: Ability to maintain composure and professionalism in a fast-paced, high-volume environment.