Job Description
Are you ready to serve your community and start a rewarding career tomorrow?
The State of California Department of Motor Vehicles (DMV) is currently seeking a dedicated and detail-oriented Customer Service Representative to join our team in Fresno. In this pivotal role, you will be the first point of contact for the public, providing essential services and information regarding driver licenses, vehicle registrations, and title transfers. We are looking for individuals who possess a customer-first mindset and the ability to thrive in a fast-paced, high-volume environment.
Why Join Us?
- Immediate Start: Begin your journey with us as early as tomorrow.
- Competitive Pay: Earn a competitive hourly wage between $20.00 and $28.00.
- Stability: Work for a stable government agency with excellent benefits and job security.
If you have excellent communication skills and a passion for public service, we want to hear from you.
Responsibilities
- Interact with the public to assist with DMV transactions, including license renewals, vehicle registration renewals, and address changes.
- Process applications, forms, and payments accurately and efficiently using DMV computer systems.
- Answer high-volume phone inquiries and resolve customer concerns with patience, empathy, and professionalism.
- Maintain accurate records and data entry to ensure compliance with state regulations.
- Identify opportunities to educate customers on available services and provide accurate information.
- Collaborate with team members to optimize workflow and improve the overall customer experience.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, reception, or administrative support.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
- Excellent verbal and written communication skills with the ability to explain complex processes clearly.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Must pass a background check and a drug screen.