Job Description
Join Wisconsin's premier transportation agency as a DMV Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service to residents across Milwaukee County. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within state government. Help shape the future of transportation services while making a direct impact on your community.
Responsibilities
- Process driver's license, ID card, and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on DMV regulations, procedures, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain detailed transaction records and ensure data integrity in DMV systems
- Collaborate with team members to improve service delivery workflows
- Stay updated on state transportation laws and policy changes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with computer systems and data entry applications
- Strong communication skills with ability to explain complex topics simply
- Ability to remain calm and professional during high-volume interactions
- Valid Wisconsin driver's license required
- Bilingual (English/Spanish) candidates strongly encouraged to apply