Job Description
Join our award-winning team at the Texas Department of Motor Vehicles and launch your career in public service with a $2,500 sign-on bonus! We're seeking passionate Customer Service Representatives to serve Fort Worth residents with efficiency and empathy. Enjoy competitive benefits, professional development opportunities, and the satisfaction of helping your community navigate essential vehicle and licensing services. Apply today and start making a difference!
Responsibilities
- Provide exceptional customer service for DMV transactions including vehicle registration, license renewals, and title applications
- Process complex paperwork with 99% accuracy while maintaining strict compliance with state regulations
- Utilize specialized software to verify customer eligibility and resolve service inquiries
- Collaborate with cross-functional teams to streamline service delivery and reduce wait times
- Train new representatives on departmental protocols and customer service best practices
- Identify process improvement opportunities and contribute to departmental innovation
- Maintain detailed records of all customer interactions and transactions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service or administrative experience in a fast-paced environment
- Proficiency in Microsoft Office Suite and ability to learn proprietary DMV software
- Exceptional communication skills with ability to explain complex regulations simply
- Strong problem-solving abilities and attention to detail
- Ability to remain calm under pressure during peak service periods
- Valid Texas Driver's License with clean driving record
- Bilingual (English/Spanish) certification highly desirable