Job Description
Are you a dedicated professional seeking a stable and rewarding career in public service? The North Carolina Department of Transportation (NCDOT) is currently accepting applications for DMV Customer Service Representatives in Durham, NC. In this vital role, you will serve as the first point of contact for the public, ensuring a smooth and efficient experience at our facility.
We are looking for individuals who possess exceptional communication skills, a strong work ethic, and a passion for helping the community. Join a team where your work directly impacts the lives of thousands of North Carolina residents.
Responsibilities
- Process Transactions: Accurately process driver license renewals, vehicle registrations, title transfers, and other DMV-related transactions.
- Customer Assistance: Greet and assist walk-in customers and answer incoming phone calls with a professional and courteous demeanor.
- Issue Resolution: Troubleshoot customer inquiries, resolve conflicts, and provide clear guidance on state requirements and procedures.
- Data Entry: Maintain accurate and up-to-date records by entering transaction data into the DMV’s centralized database system.
- Lobby Management: Monitor the customer lobby to ensure orderly queuing and a safe, clean environment.
- Cash Handling: Process payments, including cash, credit cards, and checks, ensuring all financial transactions are balanced at the end of the shift.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Minimum of one (1) year of customer service experience in a high-volume environment preferred.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Communication: Strong verbal and written communication skills with the ability to explain complex information clearly.
- Reliability: Ability to work a full-time schedule, including weekends and holidays as required by the department.
- Background Check: Must pass a criminal background check and drug screening.