Job Description
Are you a people-person looking for a stable career with a purpose? We are urgently seeking dedicated DMV Customer Service Representatives to join our team in Madison, Wisconsin. In this role, you will be the face of the Department of Motor Vehicles, assisting thousands of residents with licensing, vehicle registration, and general inquiries. If you have excellent communication skills and a passion for public service, we want to hear from you immediately. Apply today to secure your future in a supportive and modern government environment.
Responsibilities
- Greet and assist customers with a smile, providing exceptional service in person, over the phone, and via email.
- Process DMV transactions including driver's license renewals, vehicle registrations, and title transfers accurately and efficiently.
- Answer complex questions regarding state traffic laws, fees, and documentation requirements.
- Resolve customer complaints and escalations with patience and professionalism.
- Maintain accurate records and data entry to ensure compliance with state regulations.
- Collaborate with team members to improve workflow and reduce wait times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience in a high-volume environment is preferred.
- Strong computer literacy and experience with database management systems.
- Excellent verbal and written communication skills.
- Ability to work under pressure and maintain attention to detail during peak hours.
- Must pass a background check and drug screening.