Job Description
Are you a dedicated professional with a passion for public service? The Memphis City Center DMV is currently seeking a Customer Service Representative to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for thousands of residents, ensuring they receive accurate information and efficient service.
We are looking for individuals who thrive in a fast-paced environment and possess a keen eye for detail. If you enjoy helping people navigate government processes and want to make a tangible difference in your community, we want to hear from you.
Responsibilities
- Interact with customers to verify identity and process driver license applications and vehicle registrations.
- Answer high-volume incoming phone calls and assist walk-in customers with appointment scheduling.
- Operate computer terminals and database systems to update customer records and process payments accurately.
- Resolve customer inquiries and complaints in a professional, empathetic, and timely manner.
- Review documents for completeness and accuracy, ensuring compliance with state regulations.
- Maintain a clean and organized work area, adhering to all safety and security protocols.
Qualifications
- High School Diploma or GED equivalent is required.
- Minimum of 1 year of experience in customer service, reception, or a government office setting.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong verbal and written communication skills.
- Ability to handle cash transactions and balance registers with high precision.
- Must be able to pass a background check and drug screening.