Job Description
Are you a dedicated individual with a passion for public service? The Nashville Department of Safety & Homeland Security is currently seeking professional DMV Customer Service Representatives to join our dynamic team. In this vital role, you will serve as the face of the department, assisting Tennesseans with essential driver's license services, vehicle registrations, and title transfers.
We are looking for candidates who possess exceptional communication skills, patience, and a strong commitment to accuracy. If you thrive in a fast-paced environment and enjoy helping people navigate complex bureaucratic processes with ease, we want to hear from you. Join us in keeping our roads safe and our community informed.
Responsibilities
- Greet and assist customers with inquiries regarding driver's licenses, vehicle titles, and registrations in a friendly and professional manner.
- Process license applications, renewals, and card issuance using state-of-the-art computer systems.
- Verify documentation, identity, and eligibility for services in strict accordance with Tennessee state laws.
- Handle cash transactions and credit card payments accurately, maintaining strict accountability for all funds.
- Resolve customer complaints and escalations efficiently while maintaining a high level of customer satisfaction.
- Perform data entry and filing duties to ensure accurate record-keeping for the department.
- Maintain a clean, organized, and accessible workspace for staff and visitors.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, reception, or administrative support is strongly preferred.
- Basic computer proficiency and experience with POS systems or data entry.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a busy, high-volume environment.
- Strong attention to detail and the ability to follow complex procedures accurately.
- Valid driver's license is preferred.