Job Description
Launch your career in public service with our exclusive paid training program for DMV Customer Service Representatives! Join NY State Mobility Services in Buffalo and become a trusted advocate for New York drivers. No prior experience required – we provide comprehensive paid training covering DMV systems, customer protocols, and regulatory compliance. Enjoy competitive pay, comprehensive benefits, and a clear career advancement path. Our modern downtown Buffalo facility offers a supportive team environment with flexible scheduling options. Apply today to start your journey serving New York communities with excellence!
Responsibilities
- Process driver license and vehicle registration transactions with precision
- Provide exceptional customer service via in-person, phone, and digital channels
- Explain DMV regulations, fees, and documentation requirements clearly
- Utilize specialized software to verify eligibility and process applications
- Resolve customer inquiries and escalate complex issues appropriately
- Maintain accurate records of transactions and communications
- Support departmental initiatives to improve service efficiency
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Detail-oriented with accuracy in data entry
- Positive attitude and patience when assisting customers
- Valid New York State driver's license preferred
- Pass background check and pre-employment screening