Job Description
Join our award-winning team as a DMV Customer Service Representative in sunny Irvine, CA! We're offering a $3,000 sign-on bonus for qualified candidates who start before December 31, 2023. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of California's most vibrant cities. Help residents navigate DMV services with professionalism and efficiency while advancing your career in public service.
Responsibilities
- Provide exceptional customer service via in-person, phone, and digital channels
- Process driver license, vehicle registration, and title transactions accurately
- Resolve complex customer inquiries with patience and empathy
- Maintain detailed records using proprietary DMV software systems
- Collaborate with cross-functional teams to improve service delivery
- Ensure compliance with state regulations and security protocols
- Train new team members on department procedures
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and data entry systems
- Excellent communication and conflict resolution skills
- Ability to multitask and prioritize under pressure
- Bilingual Spanish proficiency preferred
- Valid California driver's license required
- Pass background check and fingerprinting