Job Description
Join our award-winning team as a Remote-Friendly DMV Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional service to Ohio residents via phone, email, and virtual platforms. Enjoy the flexibility of remote work while supporting critical state services. Full benefits package, career advancement opportunities, and competitive compensation await. Help streamline Ohio's transportation services while making a real impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries regarding vehicle registrations, licenses, and titles
- Process DMV transactions accurately through state-certified digital systems
- Resolve customer concerns with empathy and solutions-oriented approach
- Maintain detailed case notes in secure government databases
- Collaborate with field offices to resolve complex documentation issues
- Continuously update knowledge on Ohio BMV regulations and procedures
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- Minimum 2 years customer service experience in regulated environments
- Proficiency with CRM platforms and Microsoft Office Suite
- Strong conflict resolution and active listening skills
- Ability to navigate complex government regulations
- High-speed internet and dedicated home office space
- Ohio driver's license required (must maintain throughout employment)
- Ability to pass federal background check and DOT drug screening
- Spanish bilingual proficiency preferred