Job Description
Join Our Team as a DMV Customer Service Representative
Are you looking for a stable career with weekly pay and a meaningful impact on your community? The City of Milwaukee is seeking a dedicated and professional Customer Service Representative for our Motor Vehicle Division. We pride ourselves on providing exceptional service to the citizens of Wisconsin.
In this role, you will be the friendly face of the Department of Transportation, assisting thousands of visitors daily with licensing, vehicle registration, and title transfers. We offer a comprehensive benefits package, including health insurance, paid time off, and a pension plan.
Responsibilities
- Greet and Assist: Provide exceptional customer service by greeting visitors, answering inquiries, and directing them to the appropriate service windows.
- License Processing: Process driver's license renewals, ID card applications, and learner's permits accurately and efficiently.
- Vehicle Registration: Assist customers with vehicle title transfers, registration renewals, and vehicle inspections.
- Payment Handling: Process cash, check, and credit card payments with strict adherence to cash handling procedures and daily reconciliation.
- Document Verification: Verify customer documents for authenticity and ensure all required data is entered correctly into the DMV database.
- Complaint Resolution: Handle difficult situations with patience and professionalism, de-escalating conflicts to ensure a positive customer experience.
- Office Management: Maintain a clean, organized, and professional front counter area.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous customer service experience, preferably in a government or public service setting, is highly preferred.
- Skills: Strong verbal and written communication skills are essential.
- Technical: Proficiency with computer systems, data entry, and basic office software (Microsoft Office Suite).
- Integrity: Must be detail-oriented and able to maintain strict confidentiality regarding sensitive personal information.
- Background: Must pass a criminal background check and a pre-employment drug screen.
- Licensure: A valid driver's license is required.