Job Description
Join our award-winning team at Virginia Beach Municipal Services as an Entry-Level DMV Customer Service Specialist! No prior experience needed – we provide comprehensive training to launch your career in public service. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Help our community navigate essential DMV services while building transferable skills in communication, problem-solving, and digital literacy. Perfect for recent graduates, career changers, or anyone seeking stable employment with advancement opportunities.
What We Offer:
- Full-time schedule with predictable hours
- 401(k) with employer match
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement programs
Responsibilities
- Assist customers with DMV transactions including license renewals, registrations, and title transfers
- Provide accurate information regarding state driving regulations and documentation requirements
- Process payments and maintain secure financial records
- Utilize specialized software to verify customer eligibility and documentation
- Resolve inquiries with empathy and efficiency while maintaining service standards
- Collaborate with team members to optimize workflow during peak hours
- Adhere to all privacy and security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and handle multiple tasks
- Attention to detail with numerical accuracy
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Valid Virginia driver's license (or ability to obtain within 30 days)