Job Description
Join the mission-critical team administering America's largest pension systems! The Railroad Retirement Board seeks motivated individuals to launch careers in federal pension administration. No prior experience required – we provide comprehensive training to become a guardian of retirement security for millions of Americans. Enjoy federal benefits, remote flexibility, and career growth in a mission-driven environment.
Why This Role?
- Impact public service directly
- Zero experience required – full training provided
- Remote work from New York
- Competitive federal benefits package
- Clear advancement pathways
Responsibilities
- Process retirement claims with meticulous attention to detail
- Communicate benefit eligibility requirements to claimants
- Maintain accurate pension records using federal systems
- Respond to inquiries via phone, email, and secure portals
- Collaborate with cross-functional teams on complex cases
- Adhere to strict federal compliance and privacy standards
- Continuously develop pension regulation expertise
Qualifications
- US citizenship (mandatory for federal roles)
- High school diploma or equivalent
- Proficiency with Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to learn complex regulations quickly
- Detail-oriented with high accuracy standards
- Customer service mindset with empathy
- Reliable remote work setup