Job Description
Launch Your Career with the Federal Government!
The Federal Retirement Services Center is seeking dedicated and detail-oriented individuals to join our team as Entry-Level Pension Plan Specialists. This is an exceptional opportunity to start a stable, long-term career in the public sector, focusing on the administration of Federal Employee Retirement System (FERS) and Civil Service Retirement System (CSRS) benefits.
As a member of our team, you will be at the forefront of supporting our nation’s federal workforce, ensuring accurate pension calculations and exceptional service to retirees and employees across the region.
Why Join Us?
- Stability: Federal employment offers job security and comprehensive benefits.
- Growth: Clear pathways for advancement within the federal system.
- Impact: Directly contribute to the financial well-being of federal employees.
Responsibilities
- Assist in the processing and calculation of FERS and CSRS pension estimates and final benefits.
- Provide professional, empathetic customer service to federal employees and retirees regarding pension inquiries and status updates.
- Review incoming pension applications and supporting documentation for completeness and accuracy.
- Maintain strict confidentiality and data integrity while handling sensitive personal and financial information.
- Update and verify records in federal databases and internal case management systems.
- Prepare correspondence, memos, and reports related to pension eligibility and processing timelines.
- Collaborate with senior analysts to identify trends in retirement processing and improve service delivery.
Qualifications
- Citizenship: Must be a U.S. Citizen to apply for federal employment.
- Education: High School Diploma or GED required; Associate’s degree in Business, Finance, Accounting, or Human Resources is highly preferred.
- Experience: No prior federal experience required; entry-level candidates are encouraged to apply.
- Skills: Strong attention to detail and the ability to perform repetitive tasks with high accuracy.
- Communication: Excellent written and verbal communication skills; ability to explain complex regulations clearly.
- Technical: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is required.
- Compliance: Must be able to pass a federal background investigation and a drug screen.