Job Description
Are you seeking a stable, rewarding career in the public sector? The Pennsylvania Department of General Services (DGS) is currently accepting applications for Entry-Level Government Jobs. We are looking for motivated individuals to join our dynamic team and contribute to the efficient operation of state government.
This is an excellent opportunity for recent graduates or those looking to transition into the government workforce. You will benefit from a comprehensive benefits package, including a competitive pension plan, health insurance, and generous paid time off. If you are detail-oriented and eager to serve the community, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of end-user devices and peripherals.
- Maintain accurate and up-to-date records of help desk tickets, system changes, and user requests.
- Collaborate with senior IT staff to optimize network performance and security protocols.
- Conduct basic training sessions and orientation for new state employees regarding technology usage.
- Monitor inventory levels and assist with the procurement of necessary IT supplies.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent written and verbal communication skills, with the ability to interact professionally with diverse groups.
- Ability to obtain a state background clearance and pass a drug screen.
- Willingness to work in a fast-paced government environment with occasional overtime.