Job Description
We are seeking a highly motivated IT Support Specialist to join our elite team supporting federal government operations. This is a 100% Remote position requiring availability during the Night Shift to ensure critical infrastructure stability.
Join a Fortune 500 government contractor known for its stability and commitment to employee welfare. We provide a robust Pension Plan and comprehensive benefits package, offering a secure career path in the public sector.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in Jacksonville, FL.
- Financial Security: Access to a defined benefit Pension Plan upon retirement.
- Shift Flexibility: Evening/night shifts with competitive overtime rates.
- Growth: Clear pathways for career advancement in government contracting.
Responsibilities
- Provide advanced technical troubleshooting and support for government agency hardware and software systems.
- Manage and resolve Help Desk tickets and incidents efficiently during night operations.
- Monitor server health and perform routine maintenance to ensure system uptime.
- Document all technical resolutions and update knowledge bases for the team.
- Collaborate with day-shift teams to ensure seamless service handover and continuity.
- Adhere to strict government security protocols and compliance standards.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen and hold a valid government ID.
- Experience: 2+ years of professional IT Support or Help Desk experience.
- Technical Skills: Proficiency in Windows Server, Active Directory, and Microsoft Office Suite.
- Remote Work: Must have a reliable high-speed internet connection and dedicated workspace.
- Availability: Must be willing and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).