Job Description
Are you ready to launch your career in the public sector? Federal Technology Services is seeking dedicated and motivated Entry Level IT Support Specialists to join our mission-critical team in San Francisco, CA. This is a fantastic opportunity to gain hands-on experience in a secure federal environment while contributing to essential government operations.
We offer a comprehensive benefits package, including federal retirement plans, comprehensive medical coverage, and generous paid time off. If you are looking for stability, growth, and the chance to serve your country, we want to hear from you.
Responsibilities
- Provide tier-1 technical support and troubleshooting for federal employees via phone and in-person.
- Assist in the deployment, configuration, and maintenance of hardware and software systems.
- Monitor network performance and resolve connectivity issues in compliance with federal security standards.
- Maintain accurate documentation of IT incidents, tickets, and resolutions.
- Collaborate with senior IT staff to implement new technologies and improve system efficiency.
- Conduct regular audits of computer equipment to ensure compliance with agency policies.
- Train new staff members on standard operating procedures and software applications.
Qualifications
- High school diploma or GED required; Associate's degree in Information Technology, Computer Science, or related field preferred.
- Must be a U.S. citizen and eligible for a Public Trust clearance.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer hardware troubleshooting.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced federal environment.
- Excellent written and verbal communication skills.
- Willingness to undergo a background investigation and drug screening.