Job Description
We are currently seeking a dedicated and enthusiastic Entry-Level IT Support Specialist to join our secure government facility in downtown Detroit. This is a fantastic opportunity to launch a stable career in the public sector with a top-tier organization. No prior experience is required; we are looking for candidates eager to learn and grow.
As part of our team, you will play a crucial role in maintaining the technological infrastructure that supports local government operations. You will work in a professional environment focused on community service and operational excellence.
Key Highlights:
- Guaranteed job stability with a long-term government contract.
- Comprehensive benefits package including health, dental, and vision.
- Paid training and mentorship from senior IT professionals.
- Career advancement opportunities within the public sector.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Monitor help desk tickets and respond to user inquiries in a timely and professional manner.
- Ensure strict adherence to all government security protocols and data privacy regulations.
- Maintain accurate records of technical issues, resolutions, and inventory.
- Conduct routine system backups and perform preventative maintenance tasks.
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills with a customer-service mindset.
- Ability to pass a standard background check and obtain government security clearance.
- Willingness to obtain relevant IT certifications (paid for by employer).
- Reliable transportation and a willingness to work on-site in Detroit.