Job Description
Join our mission to safeguard America's retirement future! The Social Security Administration is seeking motivated Entry-Level Pension Plan Specialists to support federal retirement programs. This remote-friendly position offers unparalleled training and career growth while serving the Memphis community. Enjoy competitive federal benefits, flexible work arrangements, and the opportunity to make a tangible impact on citizens' financial security.
As a vital member of our retirement services team, you'll process pension claims, maintain accurate beneficiary records, and provide exceptional customer support to federal employees and retirees. No prior federal experience required – we provide comprehensive training to launch your public service career.
Responsibilities
- Process and verify retirement benefit claims according to federal regulations
- Maintain accurate pension records using SSA's proprietary systems
- Respond to inquiries via phone, email, and virtual channels
- Assist with annual pension plan audits and compliance reviews
- Collaborate with regional offices to resolve complex cases
- Document all interactions in case management systems
- Participate in ongoing training on pension legislation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency in Microsoft Office Suite
- Strong attention to detail and data accuracy
- Excellent verbal and written communication skills
- Ability to pass federal background investigation
- U.S. citizenship required
- Willingness to obtain federal security clearance
- Experience in customer service or administrative roles (beneficial)