Job Description
Launch Your Career in Public Service
Are you seeking a stable, impactful career in the government sector? The Oregon Public Employees Retirement System (PERS) is currently accepting applications for Entry Level Pension Specialists. As a vital part of the state's financial infrastructure, PERS serves over 600,000 public employees, and we need driven individuals to help manage their retirement futures.
This is an exceptional opportunity for recent graduates or career changers to enter the public sector. You will be trained to serve as the primary contact for members, guiding them through the pension process with clarity and compassion. We pride ourselves on a modern, inclusive workplace culture that values employee growth and work-life balance.
Why Join Us?
- Comprehensive Medical, Dental, and Vision Insurance.
- State-sponsored retirement plan with employer contributions.
- Tuition Reimbursement and Professional Development Programs.
- Paid Time Off and Holiday Pay.
Responsibilities
- Member Support: Deliver high-quality customer service via phone, email, and in-person channels to assist members with pension eligibility, benefit inquiries, and account status.
- Administrative Accuracy: Process retirement applications and update member records with precision, ensuring compliance with state and federal regulations.
- System Proficiency: Utilize state databases and CRM software to navigate complex member accounts and retrieve necessary information efficiently.
- Financial Literacy: Explain pension formulas, contribution rates, and vesting schedules in plain language to empower members to make informed decisions.
- Documentation: Maintain accurate, confidential logs of member interactions and ensure all data is stored securely in compliance with privacy laws.
- Process Optimization: Collaborate with the team to identify workflow improvements and enhance the overall member experience.
Qualifications
- Education: High School Diploma or GED is required; an Associate’s degree in Finance, Business, or Public Administration is preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to quickly learn new government software systems.
- Communication: Superior verbal and written communication skills with the ability to remain calm and professional when handling complex inquiries.
- Attention to Detail: A keen eye for detail and the ability to perform repetitive tasks with high accuracy and consistency.
- Character: Demonstrated integrity, discretion, and a strong commitment to public service and community engagement.