Job Description
Join the Social Security Administration in Cleveland and become a vital part of America's safety net! We're seeking a passionate Benefits Specialist to help citizens access critical federal benefits. Enjoy unparalleled job security, comprehensive health coverage, generous retirement plans, and paid time off. This role offers competitive salaries, student loan repayment assistance, and career advancement opportunities in a mission-driven environment.
Responsibilities
- Process and adjudicate federal benefit applications with precision and compassion
- Provide expert guidance to beneficiaries regarding Social Security, Medicare, and disability programs
- Collaborate with cross-functional teams to resolve complex benefit cases
- Maintain accurate records in federal databases while ensuring compliance with regulations
- Conduct outreach to underserved communities to maximize benefit accessibility
- Analyze data trends to improve service delivery and program efficiency
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years experience in benefits administration or customer service
- Proficiency with federal databases (e.g., SSA claims systems)
- Strong analytical skills with attention to regulatory compliance
- Excellent communication abilities in English and Spanish preferred
- Ability to handle sensitive information with confidentiality
- U.S. citizenship and ability to pass federal background check