Job Description
Are you looking for a stable career with the security of federal employment and the financial freedom of consistent weekly pay? Tampa Federal Services is seeking a highly motivated and detail-oriented Federal Benefits Specialist to join our growing team in the heart of Tampa, Florida.
We pride ourselves on delivering top-tier service to our federal clients. In this role, you will play a crucial part in processing benefits, ensuring compliance, and maintaining the high standards expected of federal contractors. Join us and enjoy a robust benefits package, including comprehensive health insurance, a 401(k) match, and a structured schedule with bi-weekly pay cycles.
Responsibilities
- Process Federal Claims: Review, verify, and process federal benefit applications and claims with a 99% accuracy rate.
- Regulatory Compliance: Ensure all documentation adheres to strict federal guidelines and internal company protocols.
- Client Communication: Provide exceptional customer service to federal employees and beneficiaries regarding their pay and benefits inquiries.
- Data Management: Maintain accurate electronic and physical records of all processed transactions and personnel files.
- Payroll Support: Collaborate with the payroll department to ensure timely and accurate disbursement of funds.
- Issue Resolution: Investigate and resolve discrepancies in benefits or pay statements promptly.
Qualifications
- Education: Associate degree in Paralegal Studies, Business Administration, or a related field (or equivalent work experience in a government setting).
- Experience: Minimum of 2 years of experience in benefits administration, payroll processing, or federal customer service.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with government case management software.
- Attention to Detail: Ability to perform high-volume data entry without compromising accuracy.
- Communication: Excellent written and verbal communication skills, capable of explaining complex regulations to clients.